Shipping, Cancellation & Refund Policy

Effective Date: 10 January 2024

Thank you for shopping with Treecove Sdn Bhd. We are committed to providing you with high-quality products and exceptional customer service. Please review our shipping and refund policy below:

1. Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

2. Change In Shipping Address

If you have any request for change of shipping address, please email us at [email protected] within 1 hour upon your order submission.

If request of change in shipping address is made after 1 hour upon order confirmation, customers will be responsible for any associated shipping charges.

3. Processing Time:

Orders are typically processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the following business day.

4. Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking information to monitor the status and whereabouts of your package.

5. Shipping Charges

Shipping charges are calculated based on the weight of your order, the selected shipping method, and the delivery destination. You can view the shipping costs for your order during the checkout process before making your purchase.

6. Shipping Restrictions

Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We do our best to notify customers of any shipping restrictions before completing their purchase.

7. Returns and Refunds

All products sold are non-returnable and refundable, unless the items received are defective or due to error on our part.
Returns must be initiated within 7-days from the date of receiving the package.

8. How to Initiate a Return:

To initiate a return and request a refund, please follow these steps:

Contact our customer support team at [email protected] for assistance.

Package the product securely, including the original packaging and a copy of the purchase receipt.

Ship the product to the address provided by our customer support team.

9. Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

10. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the product. We will provide instructions on how to proceed with the return.

11. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at [email protected]